Privacy Policy

The Red Thread Connection Privacy Policy explains the information we collect about you, what we use the information for and the steps we take to ensure your information is kept secure and confidential. Please read the policy as you will be deemed to have accepted its contents if you contract with us for the provision of our services and if you use the Red Thread Connection website at www.redthreadconnection.co.uk.

If you have any questions about the policy, please email hello@redthreadconnection.co.uk.

Information we collect

As an integral part of our service to our clients we will have access to and retain certain personal information about you, your team and your business. We will only access and retain such information as is necessary to deliver the business service we have agreed with you to provide.

When you request a download from the Red Thread Connection website or use the contact page to make an enquiry we collect your personal details, including your email address. These contact pages include an option to opt in to receiving our news, event information and service updates.

We may collect contact details when we attend business events or as members of business clubs and associations and we may from time to time collect contact details from third parties for the purposes of business development. In each case your contact details will be collected only with your permission, for example if you personally give us a business card containing your contact information.

We collect information about your visit to our website. To do so we use cookies which are used by Google to provide analysis. Our cookie policy can be found here.

How we use the information

We use your contact details to fulfil specific requests you make of us, for example to send you an article or white paper.

We use your contact information to send you our newsletters, invitations to events and other updates which we think may be of interest to you. On our website www.redthreadconnection.co.uk if you tick the box to opt in you will receive these updates until such time as you elect to ‘unsubscribe’. The ‘unsubscribe’ option is available on every marketing communication we send to your email address.

We do not routinely pass your information to any third party other than those who help us in sending out our newsletters, invitations and updates. We never sell on any contact details to third parties.

We may provide selected personal information to associates, sub-contractors and other individuals or organisations where we deem it necessary for legitimate business purposes and for the provision of the services we have agreed with you to provide. An example is contracting with a service provider who may have access to personal information to arrange business meetings on our behalf.

If we think that our service to you will be enhanced by introducing you to a third party we will seek your permission first. This does not preclude us making a business introduction or referral.

We may also use and analysis the information referred to in this policy to generate internal reports and insights. We use information to understand and improve the service we are providing and to personalise our website and the services we offer. Where necessary this exercise may be carried out on our behalf by a third party.

Information Security

We endeavour to keep your information secure. Your personal details, such as your email address, may be stored and used outside the UK and the European Union when we make use of third party services such as for email communication, event invitations and surveys. We may also access and use personal information to provide services to you when we are travelling, including outside the EU. You should be aware that some countries have different data protection and information access policies to the UK and the EU.

We use third party business applications in which your contact details may be stored. These include:

  • Microsoft 365 for email, cloud storage and standard office applications – we protect our email and systems using Microsoft Defender
  • Kashflow for online bookkeeping including invoicing of clients
  • Capsule for customer relationship management purposes
  • Mailchimp for sending our newsletters and other email communications

Red Thread Connection may offer services that require the use of a username, password and/or other identification information. These details should be kept confidential by you and should not be disclosed to or shared with anyone.

Where you do disclose any of these details, you are solely responsible for all activities undertaken. To enhance your security, we request you choose a strong password – combining upper and lower case letters, numerals and punctuation signs – to access password protected services on the Red Thread Connection website.

The Red Thread Connection website may contain links to third party websites. These third-party websites are not covered by this Privacy Policy.

Whilst we endeavour to keep your information secure we can’t guarantee its security. By using the Red Thread Connection website you accept the risks of providing your personal information online and will not hold us responsible for any breach of security or the consequences of any such breach.

Disclosure

In addition to the use of your information as described above we may under certain circumstances be required to disclose your information. These circumstances include:

  • Being required to by law
  • In connection with legal proceedings
  • Being required to do so by a Government or law enforcement agency

Information requests

Under data protection legislation you have the right to request a copy of the personal information we hold about you (a ‘service access request’), to have any inaccuracies corrected and to request that we delete all personal data we hold about you.

We will use reasonable efforts to rectify any inaccuracies in our records and delete your personal data if you so request us.

This Privacy Policy may be changed from time to time. Any changes will be contained within this document and become effective on the Effective Date at the foot of the document. It is your responsibility to check this page for updates and changes.

If you have any questions about the policy, please email hello@redthreadconnection.co.uk.

 

Effective Date:  May 2018